SpaOS Client Help Center

Booking, payments, benefits and account help—explained clearly.

Bookings

Book an Appointment

Choose a business, service, staff member and available time.

Bookings

Reschedule or Cancel a Booking

Use your secure appointment link without creating a duplicate booking.

Payments

Deposits and Prepayments

Understand what is charged now and what remains for the visit.

Bookings

Confirmations and Reminders

Know which messages SpaOS sends and avoid duplicate notifications.

Benefits

Buy and Use a Gift Card

Choose a gift and recipient, pay now, and send the email after payment or at a scheduled time.

Benefits

Gift a Service or Package

Send a named experience after payment or schedule its email without showing the price to the recipient.

Benefits

Memberships and Packages

Find included visits, expiry, remaining balance and eligible businesses.

Payments

Client Credit and Refunds

Understand when money returns to the original method or becomes reusable credit.

Benefits

Loyalty Points and Referrals

See what you earned, its value and any visit or redemption rules.

Orders

Order Products Online

Search, filter, add to cart, pay and follow fulfilment.

Account & family

Account, Profile and Privacy

Keep contact details accurate, protect access and manage account deletion.

Account & family

Use My Places

Return to businesses you know and rebook from connected history.

Account & family

Family, Households and Dependants

Confirm an existing business household or add family members while keeping everyone’s records separate.

Bookings

Complete Forms and Consent

Open the secure link, answer accurately and sign before the visit.

Payments

Payments and Receipts

Confirm the business, items, tax, discounts and payment status.

Bookings

Copy your SpaOS review and post it on Google

After leaving feedback in SpaOS, choose Copy my review and open Google. Paste your comment, choose your stars and select Post on Google. You control whether it is published; SpaOS does not post it automatically. [Read the guide](/help?article=client-copy-review-to-google).